3645 Marketplace Blvd. Ste# 130-126, East Point, GA 30344

WE PROVIDE FIRST-CLASS Medical Courier &
Logistics Services
Not just better medical courier services, but a better healthcare logistics experience serving medical facilities through pro-active specimen management, customized scheduling options, and safe and timely transport. I'm Interested mouse
Who uses 4QL

4QL Solutions specializes in same-day collection and transport of time-sensitive and confidential healthcare items. Our courier & logistics solutions are extremely flexible, and are suitable for a variety of organizations and departments. Some of the most common include:

Laboratories
Hospitals
CLINICS
Blood Banks
HOW 4QL Can help your Organization

We align your organization with a full suite of courier & logistics solutions that includes:

Pickup & Delivery
  • Uniformed couriers who are professional in appearance and equipped with visible badges for easy identification.
  • Customized pickup & delivery time-frames to meet your scheduling demands.
  • Local & Statewide geographical coverage to serve your expanding  clinic network.
  • Real-time GPS tracking and recording of the entire specimen trail from pickup to delivery.
  • Couriers trained in handling Category A & B infectious substances, and equipped to handle refrigerated & ambient temperature transport options.
  • Auditable chain of custody with instant clear and concise proof of delivery documentation.
DISPATCH & ROUTING
  • Friendly service desk manned by experienced team members to manage incoming calls related to courier requests, and serve as a liaison between your facility and clinic network.
  • Swift routing capabilities to accommodate on-demand, route, and STAT requests.
  • Designated courier driver(s) for your organization who are trained to meet your specific business requirements.
  • Optimized scheduling to accommodate varying collection and delivery time constraints, and clinic network hours of operations.
  • Flexible in navigating logistics services over a broad  swath of geographical boundaries, including metro cities, rural areas, and remote locations.
  • Manage various special requests including pickup instructions modifications, courier instructions, and general packing instructions.
Logistics management
  • Efficient courier scheduling process with the ability to schedule courier requests online via your customer portal, or via phone. Both options include the receiving of a confirmation number and real-time tracking capability.
  • Segmented billing and invoice options that includes various document formats to accommodate your reporting needs.
  • Seamless transmission of data including real-time incoming sample volume, POD, and chain of custody that may be downloaded to the file format of your preference.
  • Quick, convenient, and 24/7 access for your staff to manage incoming sample volume, review all orders placed to your facility,  export reports, and more.
  • Quick, convenient, and 24/7 access for your clinic network to schedule courier requests online, print shipping labels, and track order status in real-time.
  • Customized order entry form specific to your facilities data requirements to ensure a smooth business workflow.
CUSTOMER SUPPORT
  • Ensure that all general queries related to courier functions, operating hours, or specific business instructions designated for your facility are addressed accurately and efficiently.
  • Maintain high performing service by responding to any route modifications or technical support inquiries related to courier requests or scheduling.
  • Assist with on-boarding new clinics within your courier network, answering general questions related to your facilities courier process including time-frames, pricing, and providing user login credentials.
  • Serve as a liaison between your facility and clinic network to ensure any special requests, instructions, or sample related data is routed to the correct point of contact in order to prevent bottlenecks in communication.
  • Designated account manager for your management team to assist with document reporting, education and guidance of new tools and processes, and other duties as required based on your facilities requirements.
  • Fully customizable customer support functions to meet your courier requirements.
Your logistics partner for success

As a comprehensive courier & logistics solution, 4QL goes beyond the core activities of pickup and delivery. We empower your organization with the ability to successfully meet the unique challenges of your specific courier requirements in order to achieve the overall goal of improving your business operations.

Improve your customer’s experience

Whether your customers choose to schedule their courier request online or via phone, they are guaranteed to receive a seamless customer experience that removes all doubt as to whether their courier request will be managed with the utmost professionalism and care.

Increase quality control & assurance

We pride ourselves on having a consistent reputation for data transparency, accuracy, and reliability. Our proven chain of custody processes ensures that all items collected and delivered are fully traceable during the entire courier trail to ensure that all items were handled as instructed.

Reduce lost or misplaced specimens

We follow a strict documented chain of custody process that alerts our team of any discrepancies before items are in transit to your facility. Each and every item is accounted for in order to maintain the quality of each sample, and the quantities collected while in transit.

Expand your courier service coverage areas

Whether your clinic network includes the metro area, or your network expands across a wide swath of geography to include rural and remote areas, our flexible routing options can accommodate your expanding customer base so that you have no customer left behind.

OUR PROCESS
S

electing the right courier partner for your organization is a very important task, and the right partner can implement services while preventing any interruption in your business operations. At 4QL, we make establishing courier services for your organization extremely simple. Our pricing is predictable and transparent, and we do all of the legwork to help you establish services so that you can begin enjoying your courier benefits immediately. Our process starts with a thorough discovery call to quickly determine your specific courier needs.

ACTIVATION

After agreeing to partner with 4QL  through a signed contract agreement, we will design a customized courier solution based on your courier requirements, scheduling constraints, site locations, and your organization’s desired go-live date. Typically our  courier services can begin within 5 days upon receipt of a signed agreement. Larger and more customized solutions can be launched within one to three weeks.

IMPLEMENTATION

During this phase, we establish your scheduling time-frames, set up your customer portal access for both your staff and clinic network, as well as design custom tracking, online ordering tools, reporting, and notifications based on your specific operations and chain of custody requirements. There is little to no involvement from your staff during this phase outside of providing us with all of your participating clinic site locations.

EXECUTION

Upon successful activation of all pickup and delivery expectations, we perform a kickoff call and lab site visit  to align all requirements with the systems and people we have put in place to execute your courier services. We are with you at every stage to ensure that your organization and clinic network experiences a seamless transition to begin services on your desired go-live date.

Positive customer experiences that create an increased RETURN ON INVESTMENT (ROI)

Improved proactive customer service, and the prevention of missed pickups and lost samples are immediate ROI benefits that our clients enjoy. In addition to these factors, our clients experience on average a 38% savings per year using 4QL vs in-house couriers, or courier companies with minimal or dated technical resources.
Provide the
BEST
For your EMPLOYEE & clinic network
4QL is the definitive choice for organizations ready to thrive by gaining a competitive edge in service, productivity, and efficiency. Here are two ways you can learn more today.
1.

Schedule A Demo

Schedule a discovery call with our team to discuss your business requirements, and get a full demonstration breakdown of everything 4QL can do for your organization. This option is recommended for re-occurring courier needs.

2.

Get A Quick Quote

Have an urgent delivery need? Use our quick quote tool to get instant pricing for your courier request, and have your shipment fulfilled in no time. This option is recommended for a one-time courier request.