678-631-9470
  • Tell us about your 4QL experience!
Same-Day Medical Courier ServicesSame-Day Medical Courier Services
  • Home
  • About Us
    • Company
    • Careers
  • What We Do
  • FAQ
  • Contact Us
  • Customer Login

How Can we help you?

Getting Started

  • How do I open a new account with 4QL?
  • What types of organizations does 4QL service?
  • How wide is your courier coverage area? How far out do you go?
  • What management services does 4QL provide?
  • What is 4QL?

Solutions

  • What items does 4QL transport?
  • What can we expect from the 4QL medical courier team?
  • My medical organization requires daily pickup & delivery from a large network within a wide coverage area. Can 4QL accommodate these requirements?
  • How does 4QL assist with reporting and documentation?
  • What are our billing options?
  • What benefits will our organization experience by partnering with 4QL?
  • Are 4QL medical couriers uniformed?
  • Does 4QL provide access to online scheduling and tracking tools for our provider network?
  • Our medical organization requires strict specimen handling procedures, does 4QL accommodate these type of requirements?
  • Does 4QL offer weekend courier services?
  • What type of scheduling options does 4QL offer?

Processes

  • How does 4QL plan for pickup & deliveries?
  • How does 4QL provide accurate specimen tracking?
  • How does 4QL manage the scheduling process of courier requests from our provider network?
  • What involvement do you require from our organization before and after setting up courier services with 4QL?
  • How is 4QL involved in the process of adding or removing locations from our courier account as they arise?
  • How does 4QL manage the prevention of missed pickups and/or lost samples?

Scheduling

  • How do I setup our 4QL courier account?
  • How can I schedule courier requests online?
  • How can I schedule courier requests through phone support?
  • When can I schedule courier requests?
  • If I have missed the cutoff time to schedule a courier request for my location, when can I expect my items to be picked up?
  • Can our office receive email confirmations for courier requests that we have scheduled for our location?
  • Our location has special hours today, can we request alternative courier instructions to be followed today?
  • How can we change our pickup/delivery instructions?
  • How can we request our online login credentials?
  • What happens if we missed our cutoff time for scheduling a courier request?
  • What is an in-network provider?

Resources

  • How can I print a shipping label for my packages?
  • How can I track my courier requests?
  • How do I package a specimen?
  • How do I package a necropsy?
  • Does 4QL provide ice packs for our office to keep?
  • How will I be able to identify our courier?
  • How do I use my customer portal?
  • Home
  • 4QL Support
  • Scheduling
  • How can I schedule courier requests through phone support?

How can I schedule courier requests through phone support?

We are happy to assist you 24/7 with your courier scheduling needs.

We may be reached via phone support directly at 678-631-9470 x 1, or toll-free at 1-866-518-7752 x 1.

  • (If your account was setup with a dedicated phone number for scheduling courier requests, please be sure to use the number you were provided in order to ensure a seamless pickup/delivery.)

Please be sure to have the following information available:

  • Name of the location you are sending items/samples to
  • Your name (first and last is preferred)
  • Name of your location (Ex: ABC Medical Clinic)
  • Temperature type needed (Ex: Ambient or Refrigerated)
  • Quantity (We understand that these details may change by the time of your courier’s arrival.)

You will be provided with a confirmation/tracking number for your records.

We look forward to assisting you!

Was this information helpful?
Was this information helpful?
Still have questions? Schedule a discovery call so that we promptly assist you!

How can we help you?

Updated on 07/10/2022
How can I schedule courier requests online?When can I schedule courier requests?
  • Client Admin Log-in
  • Contact Us
  • Employee Log-in
  • Privacy Policy
2023 © 4th Quarter Logistics Solutions, LLC.All Rights Reserved | Site Design by E.L.B.