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How Can we help you?

Getting Started

  • How do I open a new account with 4QL?
  • What types of organizations does 4QL service?
  • How wide is your courier coverage area? How far out do you go?
  • What management services does 4QL provide?
  • What is 4QL?

Solutions

  • What items does 4QL transport?
  • What can we expect from the 4QL medical courier team?
  • My medical organization requires daily pickup & delivery from a large network within a wide coverage area. Can 4QL accommodate these requirements?
  • How does 4QL assist with reporting and documentation?
  • What are our billing options?
  • What benefits will our organization experience by partnering with 4QL?
  • Are 4QL medical couriers uniformed?
  • Does 4QL provide access to online scheduling and tracking tools for our provider network?
  • Our medical organization requires strict specimen handling procedures, does 4QL accommodate these type of requirements?
  • Does 4QL offer weekend courier services?
  • What type of scheduling options does 4QL offer?

Processes

  • How does 4QL plan for pickup & deliveries?
  • How does 4QL provide accurate specimen tracking?
  • How does 4QL manage the scheduling process of courier requests from our provider network?
  • What involvement do you require from our organization before and after setting up courier services with 4QL?
  • How is 4QL involved in the process of adding or removing locations from our courier account as they arise?
  • How does 4QL manage the prevention of missed pickups and/or lost samples?

Scheduling

  • How do I setup our 4QL courier account?
  • How can I schedule courier requests online?
  • How can I schedule courier requests through phone support?
  • When can I schedule courier requests?
  • If I have missed the cutoff time to schedule a courier request for my location, when can I expect my items to be picked up?
  • Can our office receive email confirmations for courier requests that we have scheduled for our location?
  • Our location has special hours today, can we request alternative courier instructions to be followed today?
  • How can we change our pickup/delivery instructions?
  • How can we request our online login credentials?
  • What happens if we missed our cutoff time for scheduling a courier request?
  • What is an in-network provider?

Resources

  • How can I print a shipping label for my packages?
  • How can I track my courier requests?
  • How do I package a specimen?
  • How do I package a necropsy?
  • Does 4QL provide ice packs for our office to keep?
  • How will I be able to identify our courier?
  • How do I use my customer portal?
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  • What benefits will our organization experience by partnering with 4QL?

What benefits will our organization experience by partnering with 4QL?

4QL provides the kind of medical courier services that healthcare organizations have long desired. Now, even if you’re transporting items between locations and disparate hours and testing options, or with varying pickup and delivery instructions, you’ll know you have a reliable courier partner seeing to the details when partnering with 4QL for your courier & logistics needs.

Specialized equipment, biohazard specimens, temperature-control mandates-even paper records or documentation upholding HIPPA protections, these materials call for industry advocates who work under a tight time-frame while providing precise and conscientious care for the items themselves.

The 4QL team is trained to understand and execute even the most demanding medical transport assignments. Our delivery service meets and exceeds all regulatory standards as we represent our clients and assist in serving your patients. Clients value 4QL’s highly accessible real-time tracking tools, 24-hour customer support, and strict chain of custody process. We view ourselves as an extension of our clients internal teams by overseeing all pickup, delivery, dispatch, routing, and logistics management activities.

Immediate ROI benefits that our clients enjoy include:

  • Safe, on-time delivery of all items in transit within the specified schedule and time constraints established for your organization
  • The confidence to be able to guarantee pickup and delivery to your participating locations within the specified time-frames allotted
  • Full visibility into the transport journey, and real-time tracking capabilities to aid in streamlining your operations
  • Increased transparency and visibility of all items in transit which prevents pickup and delivery errors
  • Customized tools and notifications that provide detailed chain of custody information, delivery notifications, temperature logs, and real-time tracking of all items in transit that may be set up to automatically alert designated recipients
  • Elimination of any confusion related to the location of packages which will accelerate the retrieval of packages that have been delivered

As you’re looking for the best way to manage your transport and delivery needs, hiring the right courier & logistics company can feel less like outsourcing and more like expanding the capabilities of your own internal team. Perhaps you’ve grown tired of juggling a range of vendors and courier services that offer little flexibility or expertise in the medical industry. Maybe the logistics workload has grown too large, and you’re ready to pass on a significant portion of the responsibility. Whatever the case, an experienced and well-equipped courier operation can accelerate your success. We are ready to help you!

Schedule your free discovery call today!

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Updated on 07/10/2022
What are our billing options?Are 4QL medical couriers uniformed?
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