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How Can we help you?

Getting Started

  • How do I open a new account with 4QL?
  • What types of organizations does 4QL service?
  • How wide is your courier coverage area? How far out do you go?
  • What management services does 4QL provide?
  • What is 4QL?

Solutions

  • What items does 4QL transport?
  • What can we expect from the 4QL medical courier team?
  • My medical organization requires daily pickup & delivery from a large network within a wide coverage area. Can 4QL accommodate these requirements?
  • How does 4QL assist with reporting and documentation?
  • What are our billing options?
  • What benefits will our organization experience by partnering with 4QL?
  • Are 4QL medical couriers uniformed?
  • Does 4QL provide access to online scheduling and tracking tools for our provider network?
  • Our medical organization requires strict specimen handling procedures, does 4QL accommodate these type of requirements?
  • Does 4QL offer weekend courier services?
  • What type of scheduling options does 4QL offer?

Processes

  • How does 4QL plan for pickup & deliveries?
  • How does 4QL provide accurate specimen tracking?
  • How does 4QL manage the scheduling process of courier requests from our provider network?
  • What involvement do you require from our organization before and after setting up courier services with 4QL?
  • How is 4QL involved in the process of adding or removing locations from our courier account as they arise?
  • How does 4QL manage the prevention of missed pickups and/or lost samples?

Scheduling

  • How do I setup our 4QL courier account?
  • How can I schedule courier requests online?
  • How can I schedule courier requests through phone support?
  • When can I schedule courier requests?
  • If I have missed the cutoff time to schedule a courier request for my location, when can I expect my items to be picked up?
  • Can our office receive email confirmations for courier requests that we have scheduled for our location?
  • Our location has special hours today, can we request alternative courier instructions to be followed today?
  • How can we change our pickup/delivery instructions?
  • How can we request our online login credentials?
  • What happens if we missed our cutoff time for scheduling a courier request?
  • What is an in-network provider?

Resources

  • How can I print a shipping label for my packages?
  • How can I track my courier requests?
  • How do I package a specimen?
  • How do I package a necropsy?
  • Does 4QL provide ice packs for our office to keep?
  • How will I be able to identify our courier?
  • How do I use my customer portal?
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  • What items does 4QL transport?

What items does 4QL transport?

4QL is the most reliable and consistent courier solution to collect and deliver samples, specimens, and supplies.

Our team transports a range of items that require specialized handling, and attentive, delicate care. These include bio-hazard specimens, organs, necropsy (up to 40lbs), lab samples, and surgical specimens. We also transport inter-agency mail and other materials for interoffice delivery.

We are equipped to move, safeguard, and hand off medical-related packages requiring time-sensitive and/or temperature controlled transport for frozen, refrigerated, and ambient requirements.

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Updated on 07/09/2022
What can we expect from the 4QL medical courier team?
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