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Getting Started

5

How do I open a new account with 4QL?
What types of organizations does 4QL service?
How wide is your courier coverage area? How far out do you go?
What management services does 4QL provide?
What is 4QL?

Solutions

11

What items does 4QL transport?
What can we expect from the 4QL medical courier team?
My medical organization requires daily pickup & delivery from a large network within a wide coverage area. Can 4QL accommodate these requirements?
How does 4QL assist with reporting and documentation?
What are our billing options?
What benefits will our organization experience by partnering with 4QL?
Are 4QL medical couriers uniformed?
Does 4QL provide access to online scheduling and tracking tools for our provider network?
Our medical organization requires strict specimen handling procedures, does 4QL accommodate these type of requirements?
Does 4QL offer weekend courier services?
What type of scheduling options does 4QL offer?

Processes

6

How does 4QL plan for pickup & deliveries?
How does 4QL provide accurate specimen tracking?
How does 4QL manage the scheduling process of courier requests from our provider network?
What involvement do you require from our organization before and after setting up courier services with 4QL?
How is 4QL involved in the process of adding or removing locations from our courier account as they arise?
How does 4QL manage the prevention of missed pickups and/or lost samples?

Scheduling

11

How do I setup our 4QL courier account?
How can I schedule courier requests online?
How can I schedule courier requests through phone support?
When can I schedule courier requests?
If I have missed the cutoff time to schedule a courier request for my location, when can I expect my items to be picked up?
Can our office receive email confirmations for courier requests that we have scheduled for our location?
Our location has special hours today, can we request alternative courier instructions to be followed today?
How can we change our pickup/delivery instructions?
How can we request our online login credentials?
What happens if we missed our cutoff time for scheduling a courier request?
What is an in-network provider?

Resources

7

How can I print a shipping label for my packages?
How can I track my courier requests?
How do I package a specimen?
How do I package a necropsy?
Does 4QL provide ice packs for our office to keep?
How will I be able to identify our courier?
How do I use my customer portal?

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