3645 Marketplace Blvd. Ste# 130-126, East Point, GA 30344
The complete solution for your courier needs!

4QL is the leading courier and logistics solution built specifically for the medical industry. Our services will improve your organization’s efficiency at every stage of the courier process from dispatch and scheduling, through to pickup, transport, and delivery.

Administrator & management features

Our experience, professional standards, and industry know-how contributes to the successful outcome in our role of providing full medical shipment integrity as your reliable shipping partner. 

  We have a proven track record of time-definite pickups, and seamless on-time delivery to the final destination. Your administrator and management team will benefit from exceptional service that allows them to serve your providers with timely and reliable test results.

Self-service
Management portal

Conveniently view all courier requests made to your facility, including access to a  complete chain of custody trail that provides order details segmented by each ordering clinic.

Dedicated
account assistance

Gain instant access to team members trained specifically on your facility’s business requirements to provide quick solutions for your staff or customer’s business needs.

Customized
Order entry form

Provide your clinic network with access to an online order form that contains information which is precisely tailored to your facility’s ordering instructions and requirements.

full visibility & tracking
capabilities

View at a glance, the status of every order in route to your location in real-time. Gain fast access to proof of delivery information as it is captured, all from one area.

Integration with
Excel, CSV, & PDF

Export data and customize reports such as date specific incoming courier volume, or clinic specific courier requests scheduled  at the press of a button.

Specialized
Sample Packaging

Swiftly locate samples delivered to your facility  in no time with our intuitive packaging process that helps speed up your staff’s retrieval and processing time.

Provider & Clinic Network features

 In addition to a trained logistics team that will manage your dispatch related calls, and perform courier activities as instructed, your provider & clinic network will also benefit from access to online tools to verify their order submissions and view their confirmation of delivery receipt details.

These additions help to increase timeliness for your provider & clinic network, reduces the number of calls into your facility, and helps both the submitting clinic and your facility become paperless.

professional
uniformed couriers

4QL couriers are easily identifiable in company branded uniforms so that your clinic & provider network can easily identify who is handling their shipment request upon arrival.

self-service
Customer portal

Give your clinic network direct access to dispatching tools to easily schedule pickup requests and track orders themselves, view order history, and print shipping labels through their online customer portal.

personal
Log-in credentials

Each clinic will see only their own courier requests when they place and track orders. The tracking grid may be searched, filtered, and rearranged to parallel their specific needs. The results can be  exported to Excel, CSV, or PDF file formats.

Real-time
Tracking & Tracing

Clinics & providers can view a multitude of shipment-related information in real-time; the status of an order; the tracking number; the requestor; the delivery time; and other critical proof of delivery information.

Convenient
Shipping labels & reports

Clinics & providers may print out their own shipping labels, waybills, & bill of lading. Additionally, these labels may be printed out, along with barcodes to affix to their shipment before their courier arrives.

24/7
Service & Dispatch support

Our friendly service desk is manned with experienced team members who are available around the clock to manage incoming calls related to scheduling courier requests, adjusting pickup location  instructions, and more!

Logistics & Operations support features

Maintain and grow your provider and clinic network’s trust with 4QL as your end to end courier logistics solutions. We provide you with access to all of the tools and resources you need so that your courier services feel in-house, not outsourced.

Dedicated
Courier Team

Our courier team is properly trained to meet the handling  and transport requirements that are specific to your business demands.

Local & Statewide
Geographical coverage

We are able to accommodate virtually any geographical boundaries, including metro cities, rural areas, and remote locations.

Technology based
gPS Tracking

Gain peace of mind in knowing that  every step in our delivery process is tracked to ensure accurate and timely delivery.

Expect quality service
WE ARE THE #1 choice for consistent and reliable courier services!

4QL brings on board the logistics expertise you need to thrive in today’s highly critical business environment where in speed and accuracy efforts are constantly shifting customer and business workflow demands.

In order to meet our client’s requirements,  our courier team participates in a comprehensive medical courier and customer service training program to ensure a seamless workflow.

Our courier team receives training in all areas of HIPAA and Bloodborne pathogens, and are trained in handling and transporting Category A & B infectious substances. In addition to this training, our couriers are equipped with OSHA and DOT compliant equipment to ensure delivery integrity for refrigerated, frozen, and ambient transport options.

OUR PROCESS
S

electing the right courier partner for your organization is a very important task, and the right partner can implement services while preventing any interruption in your business operations. At 4QL, we make establishing courier services for your organization extremely simple. Our pricing is predictable and transparent, and we do all of the legwork to help you establish services so that you can begin enjoying your courier benefits immediately. Our process starts with a thorough discovery call to quickly determine your specific courier needs.

Activation

After agreeing to partner with 4QL through a signed contract agreement, we will design a customized courier solution based on your courier requirements, scheduling constraints, site locations, and your organization’s desired go-live date. Typically our courier services can begin within 5 days upon receipt of a signed agreement. Larger and more customized solutions can be launched within one to three weeks.

Implementation

During this phase, we establish your scheduling time-frames, set up your customer portal access for both your staff and clinic network, as well as design custom tracking, online ordering tools, reporting, and notifications based on your specific operations and chain of custody requirements. There is little to no involvement from your staff during this phase outside of providing us with all of your participating clinic site locations.

Execution

Upon successful activation of all pickup and delivery expectations, we perform a kickoff call and lab site visit to align all requirements with the systems and people we have put in place to execute your courier services. We are with you at every stage to ensure that your organization and clinic network experiences a seamless transition to begin services on your desired go-live date.

Provide the
 
BEST
 
FOR YOUR EMPLOYEE & CLINIC NETWORK
4QL is the definitive choice for organizations ready to thrive by gaining a competitive edge in service, productivity and efficiency. Here are two ways you can learn more today.
1.

Schedule a demo

Schedule a discovery call with our team to discuss your business requirements, and get a full demonstration breakdown of everything 4QL can do for your organization. This option is recommended for re-occurring courier needs.

2.

Get a Quick Quote

If you are currently a client, or a customer of a 4QL client, you may access your customer portal to easily receive pricing information and begin enjoying your courier services today. If you do not have your login credentials, you may contact us at 678-631-9470.

Preferred vendor approval process
Have a vendor packet or rfp already generated? submit your criteria here, and we will be happy to review and promptly respond to your requirements!