Frequently Asked Questions

Simply click on the "Schedule A Delivery" tab to quickly request your delivery. Select the type of delivery you would like, and complete the form that requires you to complete the details of your delivery request, i.e. Pick-up and delivery address. You will be prompted for payment, and you have the option to pay via CC or PayPal. Expect an email confirming the details of your delivery, and you are all set. Tracking, Signature capture, and confirmation of delivery are automatically provided upon completion of delivery.
Same-Day and Scheduled delivery services requires immediate payment at time of booking. Scheduled delivery packages allows you to pre-pay for your delivery services. Once purchased, you will be able to quickly schedule your deliveries with your confirmation code or email address used at time of purchase. Routed delivery services may be billed on a weekly, bi-weekly, or monthly basis which are subject to approval.
Once you have completed your delivery request, you will receive a confirmation email which allows you the option to cancel or change your delivery. *Please note* Same-Day deliveries may not be canceled after payment has been made. Details of the request may be modified and may incur additional charges depending on the details of the modification as well as ETA.
We are able to assist with Saturday deliveries by appointment only. Contact us via email at deliverit@4qlsolution.com or via phone at 678-631-9470 for further assistance.
We are open M-F 8am-6pm. Same-Day services may be requested the day of between the hours of 8am-4pm. Scheduled and Routed Services may be requested between the hours of 8am-6pm.
*Customers are billed immediatly after indicating acceptance of their delivery order request. *Payment is due PRIOR to the delivery of services and goods. *Payment may be made via Paypal/Debit/Credit. *Pricing is based on the information that you provide. To check your mileage, we have provided a quick check link to ensure that you choose the right delivery service for your delivery needs.*4QL Solutions ensures that your packages will reach it's destination within the promised allotted timeframe. Should you need to modify your original delivery request, please contact us directly at (678)631-9470. Changes are subject to additional fee/delivery timeframe. *All deliveries should be within legal compliance of state law delivery regulations. Requests that 4QL Solutions deems illegal or non-compliant will be denied. *Packages/Documents are delivered in the condition that 4QL Solutions receives them in. We are not responsible for any damages after we have fulfilled your delivery request. *4QL Solutions is unable to deliver products outside of our weight constraints.
Once your delivery is dispatched, a tracking link will automatically be emailed to you for your tracking ability.
Yes, our 4QL Solutions drivers are professionally uniformed and trained to meet your delivery expectations.
Yes, we have 3 same-day services to meet your delivery needs. Under the Same-Day delivery services tab, you will have the option to select: Economy- 6 hour delivery Standard- 4 hour delivery Express- 2 hour delivery
Yes. We are able to pick-up your item from your specific location and deliver to your specified drop off location.
Yes. We have a variety of customized delivery solutions designed to allow businesses the opportunity to focus on their core functions and outsource their delivery needs to us. Simply contact us through our online request form, via email, or via phone and we will be happy to assist you.
We are able to assist with your deliveries ranging in weight from 0-65 pounds. This may include documents, supplies, equipment, packages, etc. Should you have any question about the contents of your deliveries, please do not hesitate to contact us! We are unable to assist you with large are bulky items that requires more than one person to transport. All deliveries should be wrapped to your specific desire (ex: custom arts/pieces) to ensure safe transport of your precious cargo. All items should be able to be left at a desk, front door, or directly with a contact as we do not bring items into homes or other secure environments. In our efforts to assist you promptly we do not handle any large items (ex. appliances) or built furniture pieces. This means a table that is already put together and needs to be transported to a customer. We are able to assist with items that are boxed and only if they may be left at the door or front step as we do not assemble, move any furniture. (Simply search for a moving service company should you find your assistance to fit this type of delivery need.) All deliveries should be within legal compliancy of state law. We reserve the right to acknowledge or decline a delivery that does not fit within our delivery constraints.
4th Quarter Logistics Solutions (4QL Solutions) takes the security of your information very serious. We want to take this time to explain to you how we collect, use, share, and protect your personal information that we receive. Our privacy policy applies to the information and data that we receive from any of our online services to include web and mobile services, our website, www.4qlsolution.com, and our mobile applications services (Services), and this applies whether you use our service from a PC, mobile device, or our third party technology partners used solely for the fulfillment of deliveries and any data that we receive from you “offline” through mailings, telephone, or in person. Our privacy policy also applies to your use of any interactive features that we own or control; or are available through our Services; or interact with our Services and those that post or incorporate this Privacy Policy. Our Privacy Policy applies the same to all of our users, whether they are a driver who picks-up, carries or drops-off goods(Driver), someone using our Services to send goods with a Driver (Sender) or someone who signs up to potentially use our Services (collectively, our Users). BY USING OUR SERVICES OR BY OTHERWISE PROVIDING US WITH YOUR INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVCY POLICY. The following information is lengthy, but we ask that you please read our Privacy Policy carefully so that you understand our privacy practices. We ask that if you do not agree with something or anything in this Privacy Policy, do not use any of our Services or give us any of your information. You should also review our Terms and Conditions, as they also apply to your use of our websites, scheduling, and tracking processes. If you have any questions at all, please contact us at deliverit@4qlsolution.com. User Provided Information  The information that we collect when you sign up to use our services will involve you creating a user profile and you may be required to provide us with your: –       Email Address –       Password –       Name –       Mobile Phone Number –       Zip Code –       Credit Card Number, expiration date and security code, and or information regarding your PayPal. For online payments we use a third party merchant Stripe to process payments. –  Application obtains the information you provide when you download and register the Application. Registration with us is optional. However, please keep in mind that you may not be able to use some of the features offered by the Application unless you register with us. When you register with us and use the Application, you generally provide (a) your name, email address, age, user name, password and other registration information; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; (d) credit card information for purchase and use of the Application, and; (e) information you enter into our system when using the Application, such as contact information and payment information.   In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.  When you visit the live tracking link, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with relevant advertisements. We will not share your current location with other users or partners   If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.   We will share your information with third parties only in the ways that are described in this privacy statement. We may disclose User Provided and Automatically Collected Information: ·         as required by law, such as to comply with a subpoena, or similar legal process; ·         when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; ·         with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement. ·         You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at deliverit@4qlsolution.com   ·      Contact us Still have additional questions? Feel free to contact us here!
BILLING: Payment is due PRIOR to your delivery of services and goods. If you re on a delivery plan, the payment terms outlined must be followed for continued timely service. Payment may be made online via CC or Paypal.  *Rates quoted are based on the information that you submit to us via phone or online. This information must be accurate to ensure best pricing and delivery time options. Changes to this information could reflect a change in pricing  and ETA, and will be explained in detail should you encounter this situation. *4QL Solutions ensures that your packages will reach it’s destination within the promised allotted timeframe. Should you need to modify your original delivery request, please contact us directly at (678)631-9470. Changes are subject to additional fee/delivery timeframe. DELIVERY*All deliveries should be within legal compliance of state law delivery regulations. Requests that 4QL Solutions deems illegal or non-compliant will be denied. *Packaging supplies should be requested prior to dispatch of your delivery so that we may ensure efficient delivery of your packages/documents. Should you require any packaging materials, please contact us directly at (678)631-9470. *Packages/Documents are delivered in the condition that 4QL Solutions receives them in. We are your trustworthy delivery provider for safely transporting your goods, and are not responsible for any damages after we have fulfilled your delivery request. *.Prices that are populated via our online ordering portal are based on weight constraints of 65lbs for the total load. Additional weight may be subject to additional fees before delivery is fulfilled. CONFIRMATION: You will automatically receive a confirmation email of your delivery request as well as the ability to receive this information via text. A confirmation email will also be sent once your delivery has been fulfilled to include any special instructions you have provided us with. CANCELLATION: We require a 24 hour notice of cancellation of scheduled deliveries to prevent you from being charged for the service. For same day request, if we attempt to make a delivery, or arrive to pick up a delivery request and are unable to due to erroneous address, unavailability, or any causes outside of our scope of responsibility, you will be charged 75% of the original price quoted at the time of your delivery request. Insurance: 4QL Solutions includes limited insurance coverage for certain packages and services at no additional charge. Same-Day and Scheduled services, is insured up to $50.00, Routed services are insured for up to $100.00. If you would like to insure over the 4QL Solutions included insurance, or add insurance to a service that 4QL Solutions does not cover, please contact us at 678-631-9470.