YOUR PRIVACY MATTERS TO US!
4th Quarter Logistics Solutions, LLC. (4QL Solutions) mission is to provide you with quality delivery solutions that make your life easier. In doing so, we utilize the latest technology to ensure that you have prompt access to requesting and tracking your delivery services.
We are a Courier Delivery and Logistics Transportation services company. Customers use our platform to request pick-up and delivery services, and Drivers use our platform to access pick-up and delivery information to complete work assigned.
Our registered users (“customers”) share their personal information with us in order to establish an account to include: Name, company name, company address, mobile phone number, and email address. This information is used for personal identity, and may be collected via our online sign-up form, our mobile application, registration forms that have been sent to you via email, or any other means of interaction with us in order to establish service. This information is required in order to establish an account with our company and use our services.
DATA WE COLLECT
1.1. Data that you provide to us
In order to use our services, you will be required to create an account. You will need to provide data including your name, company name, mobile phone number, and email address. You will also be prompted to create a password for future log-in access. To complete service purchases, you will be required to enter your billing information and payment (e.g., credit card), along with the pick-up and delivery address of your service request.
You have the option to upload a photo to your account once you are registered. If you choose to upload a photo when registering for an account through our services, the photo may be viewable by us, and by our Drivers (Couriers) who will have access to this information when they picking up or delivering your service request. This information is made available to them so that they will be able to verify your identity. Uploading a photo is optional, and you may remove or update the photo at any time by logging into your account/clicking on edit profile/and clicking on the picture icon.
Posting and Uploading/ User Content/ Public Information:
We collect personal data from you when you post, upload, or provide it to our Services, such as through our blogs, reviews, comments, questions, suggestions, or when you respond to a survey.
We may use this information to distribute, reproduce, or otherwise distribute this User Content offline or online in any media format or third party site. This information may also be accessible by others, and have the ability share it with third parties via the internet, or other stream sources. Please be aware that any information you provide in these areas may be read, collected, and used by us and others who access them.
Please think carefully before deciding what information you choose to share including your Personal Information, and please note that 4th Quarter Logistics Solutions, LLC. does not control who will have access to the information that you choose to make public. We can not ensure that parties who have access to such publicly available information will respect your privacy and keep it secure.
You and others may post content about your experience with our services via articles, posts, comments, etc. We may use this information to publish your name, voice, and likeness that is part of your User Content , and we may use the content or any portion of the content for advertising, marketing, publicity, and promotional activities.
1.2 Data we collect from others
We collect personal data from you when you provide, post, or upload it, as well as through our third-party service providers which we and them may use a variety of technologies that automatically collect information whenever you visit or interact with the our services. This information may include the browser that you are using, the URL that referred you to our services (e.g. Google search), all of the areas within our services that you visit, including which pages you visited on our sites, and other information.
When you visit or leave our services, tracking information is collected in order for us to provide you with real-time status updates. When you request for a service to be picked-up, or delivered, our driver (courier) will have access to your GPS coordinates in order provide you with real-time status updates and automatic confirmation. We collect this information to determine the charge for your delivery, to select the nearest driver for your service need based on location and other personal information details provided, to provide customer support, and for our internal and administrative business purposes.
Third party information provided by you:
At the time of your service request, you will be prompted to provide us with the pick-up and delivery address of your service request, the contact and recipient name at the pick-up and delivery address of your service request, and the email address associated with the contact and recipient name of who should have access to the tracking feature at the pick-up and delivery address of the service request.
This information is used both internally, and provided to our drivers (couriers) for the sole purpose of providing the Services. We may also send the recipient a one-time email inviting the to visit our website 4qlsolution.com, provide them with promotions information, or send marketing materials/ updates.
Your Location and Device:
If you use our services from a Mobile device, that device will send us data about your location information based on your phone settings. You will be asked to be opted-in before using our services so that we may identify your precise location.
In addition, our drivers (Couriers) will have access to some of your personal information including your name, email address, phone number, and service request details to include the pick-up and delivery information so that the driver can contact and locate you as needed in order to fulfill your service request.
Applicants/ Career Search/ Driver (Courier):
We are able to accept applications from our website should you wish to apply for a job. By doing so, you will be asked to provide Personal Information including your name, email address, phone number, insurance information, references, social security number, work history, and we may also collect additional information to include your resume, gender ethnicity, nd details about your work experience.
We use this information to determine your qualifications for the position/s in which you are applying, and use the contact information you have provided to contact you directly should we be interested in moving forward with our hiring process.
HOW WE USE THE DATA WE COLLECT
Registering for an account: Once you have registered for an account, you will receive a confirmation email which will confirm that you have established an account for our services. We will also send you promotional emails, add you to our blog/ newsletter list in which you have the option to opt-out of, and invite you to use additional services.
- We will also communicate with you via email, phone, SMS, text, or push notifications in response to your concerns, inquiries, or requests.
Using your account features: We also use the information that you provide to allow you to access features that and services in your account. Your account will allow you the capabilities to view your pick-up and delivery history, save your pick-up and delivery details, store your credit card information on a secure page, make changes to your credit card information, change your name or picture on your account, view any promotions that we may have at the time, rate the services and driver(courier) experience that you had, and improve the services that we are able to provide to you.
Stored payment information: We use a third party credit card processor for our payment processing, so the payment information that you store in your account is not stored in our system. This payment information is stored in the third party system in order for them to process the payment accordingly for transportation services rendered through our company.
Automatic Confirmation updates: Once you place your service request, you will receive a confirmation of your service request via SMS text or email. These transactional related communications will solely be related to the services that you are receiving. These communications may include but are not limited to notification that we have received your order request, that a driver is on the way with a tracking link, that a package has been picked up, and /or delivered, and receipt of your request, service disruptions, etc. Because these communications directly are related to your services, you will not have the option to opt out of these communications.
THIRD PARTY SERVICE PROVIDERS WE WORK WITH
We may partner with others to help us provide our services, facilitate our services, or market our services. We may use third party companies, individuals, contractors, etc. to provide or perform certain aspects of our business and services on our behalf. They will have access to your information as reasonably necessary in order to for them to carry out the services that they are performing on our behalf.
We cooperate with government and law enforcement officials and private parties at all times, and it is possible that we will need to disclose information about you when required by law to enforce and comply with the law. Thus, we may access, use, preserve, transfer, exchange, and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials, or private parties as we reasonably determine necessary and appropriate to:
- satisfy any applicable laws, regulations, subpoenas, governmental requests, or legal processes
- protect and/or defend the Terms of Service for online and mobile services or other policies applicable to any of the online and mobile services including investigation of potential violations thereof
- protect the safety of the public for any reason deemed reasonably necessary
- investigate, prevent, or take action regarding suspected or actual illegal fraud activities
- protect the safety, rights, property, well-being, or security of 4th Quarter Logistics Solutions, LLC, our services, or any third party affiliate
- exchange information with other companies and other organizations for fraud protection, credit risk reduction, or other similar purposes
- prevent or stop activity we may consider to be or pose a risk of being, an illegal, unethical, or legally actionable activity.